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©2019 by Tiana Villaescusa. Proudly created with Wix.com

FAQs

How long will shipping take?

Your order will be shipped within 1-4 business days depending on stock level. Please allow for extra time during busy holiday seasons. 

How do I burn my It Makes Scents Candle?

We’ve found that the best way to get the most out of your precious candle is to burn them 3-4 hours at a time. Also be sure to trim your wick to 1/4” before each lighting. It is also important to make sure that the melt pool reaches the edges of the candle (on the first lighting especially) before extinguishing - otherwise your candle will not burn evenly the next time you light it, and trust us it is extremely frustrating when this happens!  Make sure to keep the candle away from young children, curious pets, and any curtains or windy areas. Final word of warning, be careful when touching the candles while lit - a candle burn doesn't warrant bragging rights (you're just labeled an idiot). 

How long will my candle burn for?

It Makes Scents candles last for 45-55 hours when burned in 3-4 hour increments. If you keep your wick trimmed and don’t go leaving your candle on for 12+ hours a day, you can maybe stretch this to closer to 60! 

Why does my candle look strange?

Candles can sometimes look just like us on a ‘bad day’ but it doesn’t mean they are any less amazing! If you happen see what appears to be a "gap" between the wax and the glass, or white speckling on the edge of the candle, you're seeing what we call "spotting" or "frosting". Don’t think we have sent you a dud, for these are both totally normal characteristics of soy wax, and frosting is in fact a good indicator that the wax is actually 100% soy wax (you’re welcome).

 

Frosting or spotting can occur when candles are exposed to extreme temperature changes which usually would only happen during its transit to you. Unfortunately, Australia is a very hot place and heat and wax don’t mix well! We will never send out a candle with major frosting or spotting, but we have no control over what occurs in during the shipment process.  

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GOOD NEWS is frosting, and spotting will NOT affect how your candles burn! We wouldn’t toss you out if you had a small blemish so be kind to your poor handmade candle, it’s doing its best!

Can I order custom candles?

We would love to create some custom candles for your next special event! Please note all custom orders are a minimum order of 10 candles and must have 2 week notice production time! To further arrange any custom orders please email us at itmakesscentscandles@hotmail.com 

Can I recycle my candle jar when I am finished?

YES! Please, please recycle your candle jar after use! It is SO easy to do so! There are plenty of videos on Youtube explaining how to remove wax from candle jars with perfect ideas on how to use them post clean! Just remember - never pour melted wax down a sink always in the bin or on some stones in your garden!